Our Guarantee
We want you to be 100% satisfied with every item that you purchased from Edmunds' Roses. If you need help with your roses, contact us as soon as a problem is noticed. We aim to provide our customers with the highest level of horticultural support, advice, and assistance to help them be successful with their new roses.
If there are issues with the products you receive, please keep all contents and packaging, and contact us within seventy-two (72) hours by phone or email.
- Phone: 262-265-5906
- Email: info@edmundsroses.com
We guarantee our grade #1 roses are true to name and will grow and thrive with the proper care.
A credit voucher in the amount of the purchase price, less shipping charges, will be issued for any rose that fails to grow following our recommended planting and care if we are notified within 90 days of receipt of the rose.
This guarantee does not cover roses lost due to weather conditions, soil conditions, planting techniques, neglect, disease, pest damage or other conditions outside of our control.
Roses purchased at a discount of 35% or more are not guaranteed beyond arriving in good condition. This limited guarantee does not extend to the plant's establishment, growth, or long-term performance.
We reserve the right to request photos of the plants or products in question or the possible return of any product deemed unsatisfactory prior to the approval of any adjustments.
Gardening supplies are satisfaction guaranteed against material and workmanship defects and may be returned for a replacement or refund.
Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.
Hardiness & Rootstock
Winter hardiness of roses is a complex subject. Many factors in addition to temperature can impact rose hardiness such as planting location, cultural practices, plant health, planting depth and adequate winter protection. 'Dr. Huey' was chosen as our rootstock for its vigor and non-invasive qualities. With the majority of budded roses, winter protection must be provided to ensure winter survival in zones colder than Zone 6.
At the end of some descriptions in our catalog you will find the notation 'Grown own root.' Many of our shrub roses and an increasing number of hybrid teas, grandifloras, floribundas and miniatures are very easily and successfully grown on their own roots. This gives them the ability to come back true-to-name even when severe winter damage has occurred. For these roses, we will often list the zone at which the crown of the plant is reliably winter hardy. There are some differences in the appearance of bare root budded vs. own root roses.
Our two-year-old #1 grade budded roses will have a minimum of at least three strong, substantial canes. Own root roses often (not always) tend to be smaller in size with thinner canes. This will vary by variety. They are grown for several months in pots and then lined out into fields for a season to develop strong root systems. If you live in cold climate areas (zone 5 and colder), we highly recommend giving own root roses a try. Please bear in mind that all newly planted roses need time to settle into their new homes, especially own root roses. Because of this, the first blooms may differ from our description in color, size, petal count, or fragrance. Roses are very long-lived and given time should develop their proper characteristics.