Edmunds Roses Guarantee

We want you to be 100% satisfied with every item that you purchased from Edmunds' roses.

If you have a problem with your order, we ask that you please contact us and return it to us at the following address, or feel free to give us a call at 800.347.7609.

ATTN:

CUSTOMER SERVICE DEPT.

335 South High Street

Randolph, WI 53956

We guarantee our grade #1 roses are true to name and will grow and thrive with the proper care. If there are issues with the products you receive, please keep all contents and packaging, and contact us within 72 hours.

A credit voucher in the amount of the purchase price, less shipping charges, will be issued for any rose that fails to grow following our recommended planting and care if we are notified within 90 days of receipt of the rose. Roses purchased at 35% off or more are not guaranteed, nor are roses lost due to weather conditions, neglect, disease, pest damage or other conditions outside of our control. Gardening supplies are satisfaction guaranteed against material and workmanship defects and may be returned for a replacement or refund. We reserve the right to request photos of the plants or products in question or the possible return of any product deemed unsatisfactory prior to the approval of any adjustments.

Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.

**IF YOU NEED HELP WITH YOUR ROSES...contact us as soon as a problem is noticed. We aim to provide our customers with the highest level of horticultural support, advice, and assistance to help them be successful with their new roses. We can be emailed at info@edmundsroses.com, called at 800.347.7609, or contacted through Facebook Messenger or Instagram Direct Message.